Returns and Refunds
Return & Refund Policy Last updated: [September 2025 Thank you for shopping with jacqueline Harper’s Multiplex Service’s. We value your satisfaction and want you to feel confident in your purchase. Please read our return and refund policy carefully, as it applies to both physical products and services. ⸻ 1. Returns for Physical Products • You may return most new, unused, and unopened items within 30 days of delivery for a full refund or exchange. • To be eligible for a return, items must be in their original condition and packaging. • Certain items such as digital downloads, personalized products, gift cards, or clearance items are non-returnable. • Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. How to return a product: 1. Contact our support team at jacquelineharper@jhmultiplexservices.org with your order number. 2. We will provide a return authorization and shipping instructions. 3. Refunds will be processed to your original payment method within 7–10 business days of receiving the returned item. ⸻ 2. Cancellations & Refunds for Services • Cancellations: You may cancel a service order within 24 hours of purchase for a full refund. • After the service has begun (e.g., consultation, digital delivery, or subscription access), refunds are not guaranteed but may be considered on a case-by-case basis. • If we are unable to deliver the service as promised, you will be entitled to a full or partial refund. ⸻ 3. Digital Products & Subscriptions • Digital downloads (such as e-books, templates, or courses) are final sale and cannot be returned or refunded once accessed or downloaded. • Subscriptions may be canceled at any time, but partial refunds for unused time are not provided unless required by law. ⸻ 4. Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement, exchange, or refund at no additional cost to you. ⸻ 5. Contact Us jacquelineharper@jhmultiplexservices.org or Jacquelinefitness1@gmail.com If you have questions about our Return & Refund Policy, please reach out to us at: support: Jacquelinefitness1@gmail.com 252-505-9953 0utside US 1+252-505-9953
